Delivery Information
UK delivery
All UK orders are sent via Royal Mail or DHL. Orders are sent out either in flat envelopes or branded boxes (with the products rolled inside). Delivery services, charges and delivery timescales are as follows:
| Delivery option | Service provider | Large letter | Parcel | Delivery timescale* |
| UK Second Class | Royal Mail | £2.49 | £2.99 | 2 – 4 working days |
| UK First Class | Royal Mail | £2.99 | £3.99 | 1 – 3 working days |
| Rush order delivery (guaranteed next working day delivery) | Royal Mail (Special Delivery) | £8.99 | £8.99 | Next working day** |
| Large package delivery (Roller blinds only) | DHL / Parcelforce / Tuffnells | n/a | £9.99 | 1 – 3 working days*** |
*Delivery estimate from when your order is dispatched.
**Next working day delivery on orders placed before midday on a weekday. Any orders placed after midday will be dispatched the following day and any weekend orders will be dispatched on Monday (except public holidays). Please note that for express orders shipped on Friday, we use Royal Mail’s Special Delivery service to deliver on Saturday.
International delivery (outside UK)
Almost all international orders are shipped with DHL (with the exception of some remote destinations). Orders are sent out either in flat envelopes or branded boxes (with the products rolled inside). Delivery services, charges and delivery timescales are as follows:
| Delivery option | Service provider | Large letter | Parcel | Delivery timescale* |
| European tracked & signed (full tracking) | DHL | £5.99 | £7.25 | 3 – 9 working days |
| USA & Canada tracked & signed (full tracking) | DHL | £8.49 | £11.99 | 5 – 15 working days |
| European express delivery | DHL Express | £16.99 | £16.99 | 2 – 3 working days |
| Rest of world express delivery | DHL Express | £21.99 | £21.99 | 2 – 4 working days |
*Delivery estimate from when your order is dispatched.
Please be aware that the delivery timescales above are estimates only. There may be a delay with your parcel if your order is particularly large, has been ordered during a peak period e.g. Christmas, or other external factors e.g. increased security measures on international shipments.
Missing/Damaged Items
Although it is extremely rare that orders go missing, we fully appreciate that a late delivery can be both disappointing and frustrating. We use Royal Mail and DHL for all our deliveries, and as such are bound by their policies and procedures.
If an item does go missing, we are obliged by Royal Mail to wait 15 working days before pursuing a claim. If, after this time, your item has still not arrived, we will pursue a claim with Royal Mail. If you think your item has gone missing then please contact us.
In the unlikely event that a packet arrives damaged, please accept the delivery and take a photo of the packaging. Please send this photo to contact@stickersvault.com and we will review your delivery, and will typically arrange for a replacement to be sent out to you as soon as possible.
Payment and Credit Card Security
We accept all major debit and credit cards in addition to accepting payment via PayPal. Please note that all debit and credit card payments are processed by Stripe and no card details are held by ourselves. If you choose to pay via PayPal please note that you do not need a PayPal account to use this service, you can simply pay by a card as a PayPal ‘guest’ (see bottom of the payment page).
uestions?
If you have any questions regarding any of our delivery information then please feel free to contact us.